Abstract
Knowledge is considered as a vital asset, an important fundamental driver and significant
resource in banking industry. In current era, banks face positive consequences of sharing
knowledge in workplace. Knowledge management is significant and reliable source for
achieving excellence in organizational performance. But there is thirst in literature to
have research on knowledge sharing and its significance in improving the business
process of banking sector. This research has been designed to empirically investigate the
significance of knowledge sharing on a business process with the mediating role of
organizational factors. The researchers collect data through a self-administrative
questionnaire. Drawing on insights from 200 valid respondents from various banks of
Pakistan, SEM and Path modeling approach is used to examine the relationships between
knowledge sharing and business process, using AMOS software. The finding of the study
demonstrates that the organizational culture factors and knowledge sharing practices
directly improve the banking performance and process in Pakistan. The statistical test
accepted the hypothesis that intrinsic organizational factors mediated the business process
through knowledge sharing at a 1% level of significance. The research is valuable as it
provides useful information related to bank employees to engage in knowledge sharing
practices.
Ghulam Mustafa Shami, Ch Abdul Rehman, M. Khyzer Bin Dost . (2019) Knowledge Sharing and Business Process: The Mediating Role of Organizational Factors , Pakistan Journal of Commerce and Social Sciences, Volume 13, Issue 2.
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