Abstract
The present study examined the impact of Social support (SS) and Perceived
Organizational Support (POS) on employees’ (who received trainings)
satisfaction with received SS and TT. The main focus was to evaluate the
different aspects of SS, and their impacts on employees’ satisfaction and the
impact of employees’ satisfaction on TT dimensions. SS was measured in
terms of emotional support, interpersonal support, material support and
organizational support. A cross sectional survey design was used and total
of 204 employees completed adopted measures of SS, satisfaction from
received SS and TT from four public sector organizations: National Institute
of Management (NIM), Sardar Bahadur Khan University (SBK), University
of Balochistan (UOB) and Civil Secretariat of Balochistan. The data was
analyzed using regression technique. The results indicated that trainees
having higher level of SS were highly satisfied. All four facets of SS received
statistical support which showed that trainees who received adequate levels
of support were highly satisfied. The results also showed a positive
relationship between satisfactions and TT which imply that highly satisfied
trainees were able to transfer learned material at their workplace. On the
whole, results indicated that trainees need a high level of SS that increases
their satisfaction level and this satisfaction level enhance their TT capability.
The research study has emphasized several dimensions of SS that influence
the satisfaction level of trainees. The findings of this study will also be helpful
for HR practitioners to realize the importance of SS while developing the
training programs and especially in selection of trainees. This research study
will be valuable for exploring the different aspects of SS for future research.
The study is important as it explains the different dimensions of SS, perceived
satisfaction from SS and TT in Pakistani (Balochistan) context. The paper
emphasizes the importance of SS needed to attend training programs. This
was the first attempt to include organizational support as a part of SSbecause most of the friendship and social ties develop among colleagues at
workplace. This support should be provided to trainees from the perspective
of their family, friends, and organizational level.
Beenish Malik, PhD, Tayyba Noreen, Dr. Sadia Barech. (2019) Role of Social Support at Workplace: Myth or Reality, Balochistan Review, Volume XL, Issue 1.
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