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While smartphones were among a couple of innovations that have facilitated our lives
massively, the downsides of this tiny gadget are non-negligible too. This study is carried
out with the main purpose of exploring how smartphone usage at the workplace leads to
work neglect through cyberloafing in the IT sector of Pakistan. The model projected that
smartphone usage at the workplace leads employees to neglect work through
cyberloafing, such that cyberloafing at the workplace leads to work negligence.
Additionally, it has been analyzed that whether work engagement affects the direct
relationship of smartphone usage and work neglect or not. The sample size for the
present study was 363, while sample data was collected from the IT sector of Pakistan
through a questionnaire adopted from previous studies. Empirical results obtained
through the analysis of data have shown that a significant positive relationship exists
between smartphone usage and work neglect while cyberloafing mediates and work
engagement moderates this relationship. The study, therefore, makes a significant
contribution by describing the mechanism through which the relationship between
smartphone usage and work neglect occurs
Attique-ur-Rehman, Shabbar Hussain, Jamshed Khan Khattak. (2019) Impact of Smartphone Usage on Work Neglect with Mediating Role of Cyberloafing and Moderating Role of Work Engagement, NUML International Journal of Business & Management, Volume 14, Issue 2.
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