تلخیص
The current research examined the effect of knowledge management (hereafter K-M) in the
sector of oil & gas automation of Pakistan. In this paper, we analyzed the perceived importance
of K-M from the viewpoint of service providers and end-users in industry. Furthermore, we also
tried to relate K-M with firm performance. In total 132 responses were collected from service
providers and end-users, out of which 51 responses were from the end-users and the remaining
81 were from service providers. Our results indicated that K-M is considered important by both
service providers and end-users. There is no significant perceptual difference regarding the
importance of K-M among end-users and service providers, however, end-users are more aware
of K-M than service providers. Furthermore, the results showed that the majority of firms have
adopted some form of K-M. This study also took into account the major facilitating factors for
implementing K-M such as supportive and encouraging organizational culture and development
of strategy and objectives relating to K-M, and major hindrances for implementing K-M such as
lack of interest, less managerial support, and low employee involvement. Moreover, our results
presented a a positive impact of K-M on the performance of firms in the Oil & Gas Automation
sector of Pakistan.
Muhammad Usman, Rana Tahir Naveed, Asim Iqbal, Ghulam Mustafa, Aftab Anwar. (2020) The Importance and Implication of Knowledge Management and Its Impact on Organizational Performance, Abasyn Journal of Social Sciences, Volume-13, Issue-1.
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