تلخیص
This paper aims to determine the role of relational coordination among
employees in improving the performance efficiency in relation to unit-level
performance in the banking sector of Pakistan. Underpinning on relational
coordination theory, this paper examines the relationships between various
Human Resources (HRM) practices in predicting relational coordination that
affects unit-level performance in highly interdependent work settings. This
research has been conducted in the banking sector of Pakistan. Employees’
perceptions about the extent of seven identical HRM practices and relational
coordination are obtained through a personally administered survey in 218
sample branches. Utilizing hierarchical regression, empirical evidence indicate
that various HRM practices have different effects in predicting relational
coordination in terms of communication and relationship ties among bank
branches. Results show that both communication and relationship ties of
relational coordination are significantly related to branch level deposits,
advances and overall profitability. These findings provide novel contributions to
HRM and performance literature, suggesting what needs to be done in terms of
HRM practices that can result in improving the potential of enhancing
communication and relational ties of relational coordination among employees.
This study concludes that a coordinated approach to HRM practices and
relational coordination on the part of bank’s HRM department to liaison with
branch management and develop better levels of communication and relational
ties that would ultimately lead to higher performance.
Muhammad Siddique, Mohammad SohailYunis. (2018) Role of Relational Coordination and HR practices: An Understanding of Branch Performance in Banking Sector, Abasyn Journal of Social Sciences, Volume-11, Issue-2.
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