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The present study was conducted to examine the moderating
role of emotional intelligence in the relationship between
workplace incivility and counterproductive work behavior
(abuse, production deviance, sabotage, theft, and withdrawal
behavior). A total of one hundred and sixty university teachers
completed measures of emotional intelligence, workplace
incivility, and counterproductive work behavior in seven public
and private sector universities of Pakistan. Moderated multiple
regression analyses were employed to test the interaction
between workplace incivility and emotional intelligence on five
facets of counterproductive work behavior. Results showed that
there was a positive relationship between incivility and
counterproductive work behavior and negative relationship
between emotional intelligence and counterproductive work
behavior. The interaction of workplace incivility and emotional
intelligence explained a significant portion of variance in five
facets of counterproductive work behavior. Emotional
intelligence emerged as a significant moderator between
workplace incivility and counterproductive work behavior.
Keeping in view the strong and positive relationship between
workplace incivility and counterproductive work behavior,
training on both etiquette and emotional intelligence had been
recommended for employees.
Zainab Bibi, Jahanvash Karim, Siraj ud Din. (2013) Workplace Incivility and Counterproductive Work Behavior: Moderating Role of Emotional Intelligence, Pakistan Journal of Psychological Research, Volume-28, Issue-2.
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