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This study was undertaken to analyze inpatients' perception about the health care
quality in the hospitals of Karachi. As it was a comparative study, the population was
divided into three groups. The inpatients perception was measured on the following
variables: Communication quality of the health care service provider, experience of the
health care service providers, quality of ward room and health care facility and the
demeanor of the staff. The population was divided into three groups namely; public
hospitals, private high hospitals, and private others. Sample size of hundred was drawn
with convenience sampling from each of the three groups. Data was collected through
a questionnaire developed on QSP (Quality Service Performance). The data analysis
was done at two levels. The overall analysis of population was done for the sample
size of 300. The analysis did not prove to be quiet revealing as the group effect caused
the low performer to remain hidden behind the curtain of averages. The group comparison
through one-way ANOVA proved to be the real opening. To support the findings of oneway ANOVA, relevant percentages were also calculated. Public sector hospitals and
private others are found to be the group which needed improvement.
M. Mumtaz Khan, Zaki Rashidi. (2011) Inpatients Perception about the Health Care Quality: Comparison of Public and Private Sector Hospitals in Karachi, Journal of Independent Studies and Research-Management, Social Sciences and Economics, Volume-09, Issue-2.
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