مقالے کی معلومات
جلد
شمارہ
مقالے کی قسم
زبان
تلخیص
Customer Service is a highly demanding and
challenging job in service sector. It is most difficult and
greatly intricate but is inevitable for survival in any
competitive market. Better-informed customers are more
discerning customers; they want it all. Nothing less than
high-quality, fully featured products at reasonable prices are
needed to satisfy them. As a consequence, they are in a
position to demand service, customized products and
personal attention. Deregulation of services, growing
competition, fluctuations in demand, and the application of
new technologies are presenting a considerable challenge to
service companies. The mastery of customer service can
mean the difference between success and failure. The
corporate trend of raising customer service is a business
necessity. Experts believe that customers are more willing to
forgive a product failure than a service failure by a ratio of 5
to 1. The service-oriented transformation is the successor to
classic business transformation initiatives. Service-oriented
transformation represents new methodologies and
approaches that incorporate new technology trends such as
service –oriented architecture, enterprise service bus, and
model-driven architecture.
Rizwan A. Bhutto, Azra Maqsood. (2007) Customer Services: A Case Study of Cellular Phone Companies in Pakistan , Journal of Independent Studies and Research-Management, Social Sciences and Economics, Volume-05, Issue-1.
-
Views
597 -
Downloads
49
اگلا مقالہ