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This study is about the problems of maternal and child health with the comparison of
government and private health care sector in Karachi city. This study encompasses
various problems and difficulties that patients usually face during treatment. The most
important intention of the researchers is to find out various factors related with and
responsible for the level of patients satisfaction in maternal and child health care centers.
Satisfaction can be measured indirectly by asking patients to rate the quality of services
that are provided by government and private health sector and are being received by
patients. Target population of this study was the admitted patient's in maternal and child
health care centers in Karachi city. Researchers used simple random sampling in this
study. They selected Gulshan-e-Iqbal and Saddar Town. The sample of this study
consisted of 150 respondents. The data were collected through the help of interview
schedule. For the analysis of the study univariate tables and chi-square tests were used.
In the first part, the paper comprises of introduction of patients’ level of satisfaction and
its determinants. In the 2nd part, it consists of hypotheses and key concepts of the study.
The 3rd part comprises of methodology and statistical analysis of the hypotheses. The
last section highlights the conclusion and recommendation for the improvement of
maternal and child health care centers and services comparatively in both government
and private maternal and child health care centers (MCHC).
Kaneez Fatima Mamdani, Javed Ahmed Nayab, Zohra Baig. (2013) THE QUALITY AND EFFICIENCY OF HEALTH CARE AND PATIENT’S SATISFACTION LEVEL: A COMPARATIVE STUDY OF GOVERNMENT AND PRIVATE MATERNAL AND CHILD HEALTH CARE CENTRES (MCHCS) OF KARACHI, Journal of Social Science and Humanities, Volume 52, Issue 1.
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