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The paper provides a critical review of the development of information center through different phases, transformation of the information center in response to the inter-disciplinary imperatives of information and knowledge management, IT imperatives, trends in the areas of content, services, management, and personnel, and future possibilities and prospects. An extensive review of literature was made in order to discern trends and analyze the current situation in pertinent areas focused in this paper. It was noted that the information center has changed through different phases. Information and knowledge management have made a distinct impact on the dynamics of the center. Changes in resources and services, IT applications, user community, and management practices are most evident. These factors have been critical in shaping the identity and substance of the information centers. Based on this analysis, challenges facing the information centers have been elaborated. Best practices in specific areas in the developed nations have been highlighted. Future of the information center is projected to be dynamic, enterprising, and challenging. This review is useful for taking strategic cues for planning and managing the information centers.
Sajjad ur Rehman. (2009) Evolving Role of the Information Center: Challenges and Directions, Pakistan Journal of Information Management and Libraries, Vol 10, Issue 1.
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