تلخیص
Total Quality Management (TQM) is a major concern in business organizations and especially
in the healthcare sector. The TQM philosophy focuses on the customer and focuses on how can the
organization meets the customer's needs and wants, as well as the need to integrate activities within the
organization. TQM focuses on continuous improvement of all aspects of the organization and on
highlighting the excellence of all employees in the organization, with all management principles to
manage jobs with few errors and low costs from start to finish. The aim of this research in the health
sector is about patient’s satisfaction in the health sector represented by these TQM’ indicators (top
management commitment, benchmarking, customer satisfaction, employee’s satisfaction, continuous
improvement). This included the impact of total quality management factors on patients’ satisfaction.
Abdulkadir BİLEN, Ahmet SITKI. (2020) The Impact of Total Qualıty Management on Patıent Satısfactıon: A Fıeld Study in the Health Centers of the Syrıans in Gazıantep, Journal of Arts and Social sciences, Volume 7, Issue 1.
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