Abstract
This study tackles the disposition of electronic mail (email) records in public departments in Zimbabwe. The
study established that there were no clearly laidout
guidelines on e-mail records management in Zimbabwe
and this has resulted in public officers using their own
discretion in disposing such records. This study used a
survey research design and collected data using
questionnaires and observation. Twenty-two public records
officers were selected for the study using simple random
sampling. The study recommends e-mail records
management skills development and the crafting and
adoption of an e-mail legislative, policy and procedural
framework by the National Archives of Zimbabwe for use
by public departments.
Samson Mutsagondo, Godfrey Tsvuura. (2017) Dilemma in Disposing Electronic Mail Records in Public Departments: The Zimbabwean Scenario, Paradigms , Vol 11, Issue 2 .
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