Abstract
The current study explored the relationship between customer related
social stressors and mental health among sales girls by analyzing the
dynamics of functioning of sales girls at the job with the customer. The
study was conducted using non-probability convenient sample consist
of 200 sales girls including evening and morning shift, with the age
range of 20 to 35 years (M = 24.86, SD = 3.59) with at least 6 months
sales job experience. The data collected from various Malls and
shopping centers of Lahore. Customer Related Social Stressors (CSS)
and Mental Health Continuum- Short Form (MHC-SF) were used as the
data collection instruments. Pearson correlation and regression analysis
was employed and the results showed that costumer related social
stressors was found to be significantly negatively association with
emotional wellbeing and social wellbeing whereas sexual harassment
was found to be significantly negatively correlated with Social
Wellbeing and Psychological Wellbeing. Sexual Harassment,
Customer Related Social stressors and Interaction term of both were
found to be negative and significant predictors of psychological
wellbeing.
Muhammad Faran Ali, Hira Sajjad . (2018) Customer Related Social Stressors and Mental Health of Sales Girls: Moderating role of Sexual Harassment, Pakistan Journal of Professional Psychology Research and Practice, Volume 9 No 2, Volume 9 (2).
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