Abstract
A plethora of research has been conducted on the relationship between Human Resource
(HR) practices and Work Engagement (WE). However, the relationships observed so far
are inconclusive and variant in nature. Our study put forward the moderating role of
Work-Family Conflict (WFC) between the key HR practices and WE relationships in the
milieu of the cabin crew. The research model is examined within the ambit of a
developing country like Pakistan, where WFC is expected due to the nature of the job and
the cultural setting. Survey responses of 327 incumbents were collected using the
questionnaire approach. The cabin crew working in Pakistan International Airlines (PIA)
were approached following the simple random sampling technique. The findings showed
that HR practices have a positive significant influence on WE. WFC significantly
moderated the relationship between Performance Appraisal (PA) and WE, whereas
moderation was not significant for the Recruitment and Selection (R&S) and WE
relationship, and for Training and Development (T&D) and WE relationship. The study
emphasizes managers and practitioners to incorporate key HR practices for employees’
WE and to take measures to control WFC
Adnan Riaz, Shakil Sabir, Rafia Daood. (2020) Examining Deleterious Effects of Work-Life Conflict towards Work Engagement in Service Industry, NUML International Journal of Business & Management, Volume 15, Issue 1.
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