Abstract
Emotional intelligence (EI) describes a person's
ability to assess and respond to emotions of his/ her
1
own or of others. It is a major contributor in daily life
as well as health care delivery system. Every person
belonging to this sacred domain needs to be
compassionate enough to understand the sufferings
and should be able to deal and manage the patient's
problem effectively. There is no formal system of EI
assessment at the time of recruitment in health care
profession. The individuals with compassionate
attitude, value and behaviors should be given some
priority for being selected. They then must be
trained for patient interaction and communication
using the principles of emotional intelligence. This is
necessary to avoid the unpleasant incidents that
happen because of improper dealing from the
professional that leads to increasing dissatisfaction
of patients towards the professionals. Doctors,
nurses, physical therapists and all other
professionals should be educated for delivering
empathetic care. All of them should be good
communicators. The General Medical Council
(GMC), the body that regulates and controls the
medical education standards in the UK, states that
doctors in future will commune with patients and
their relatives clearly, sensitively and efficiently by
2
listening effectively, sharing and responding. They
will keep the ethical and legal principles in their
2
behavior. All these areas are under the umbrella of
EI. The UK and other developed countries have taken
serious account in incorporating and teaching
doctor-patient relationship and communication in all
the curricula of health professions and it is taught
3
formally along with feedback system.
Kiran Khushnood, Nasir Sultan. (2019) Contribution of Emotional Intelligence in Health Professional Education, Journal of Islamic International Medical College, Volume-14, Issue-3.
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