Abstract
The Digital Transformation phenomenon always tends to be complicated, ambiguous,
challenging, and non-routine managerial tasks for organizations. The success rate of such digital
transformation is very low due to rapid changes in technologies. Digital transformation through
these technologies demands fundamental change in organization processes, technology and
behavior of the people. This broad change results in different socio-technical issues and
challenges. The primary objective of the study is to discover issues, challenges and
impact/benefits during digital transformation, investigated by various researchers. For this
purpose, a systematic literature review (SLR) as prescribed by Levy and Ellis (2005) helped in
identifying the challenges of digital transformation. The articles published from 2008 to 2018
were selected and analyzed. The findings of this research reflect the importance of developing
an effective digital transformation strategy in organizations. The proactive strategy regarding
people, process, technology, and most importantly their alignment in the organization is found
critical in executing such transformation initiative in the organization. The planned efforts
regarding knowledge management also played an important role in executing and sustaining
such transformation initiatives in the organizations. Moreover, value creation, operational
efficiency, competitive advantage, customer relationship, and new business model emerged as
a vital motivational factor and outcome for digital transformation.
Faisal Mahmood, Abdul Zahid Khan, Mohammad Bashir Khan. (2019) Digital organizational transformation issues, challenges and impact: A systematic literature review of a decade, Abasyn Journal of Social Sciences, Volume-12, Issue-2.
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