Abstract
The purpose of this study was to understand organizational change initiated in the public sector of
Pakistan. This study investigated the case of reform initiative of Computerized driving licensing
authority (CDLA) of Khyber Pakhtunkhwa Traffic Police (KPTP). Keeping in view the research
questions, an in-depth study was conducted through the interpretivist research philosophy. Thirty
semi-structured interviews were conducted from the top, middle and lower management
(including permanent staff and project staff). Moreover, the secondary source of information was
also used. For data analysis purpose, thematic networking technique was adopted as it helps in
summarizing the whole set of information and also in presenting the codes in a simplified manner.
Findings of the study show that change was planned and implemented in isolation from the
internal stakeholders. Neither planned nor emergent change approach was adopted. New Public
Management (NPM) features were evident, however, they were not planned properly. Moreover,
the reasons for change, types and approach to change, causes of resistance to change, issues in
implementation, the outcome of organizational change, and the role of technocrats were also
identified. This study contributes theoretically by adding into the body of knowledge from the
developing country perspective as well as by studying change in an autocratic system of police.
Muhammad Nauman Habib, Waseef Jamal, Humera Manzoor. (2019) Mapping public sector reforms through thematic networks: A case of computerized driving licensing authority, Khyber Pakhtunkhwa, Abasyn Journal of Social Sciences, Volume-12, Issue-2.
-
Views
1092 -
Downloads
72
