Abstract
Employee turnover, a successor of turnover intentions, is a prevalent
issue and substantial challenge for employers in hospitality industry
worldwide. Substantial amount of research shows that turnover intentions
can be abridged by effective management of workplace stressors using
positive psychological capacities of employees. The present research
investigated moderating effect of psychological capital in job stress, and
turnover intentions in employees of hospitality industry. The sample
comprised of 200 employees from different hotels of Lahore, Pakistan.
Pearson product moment correlation, moderation analysis and
multivariate analysis of variance were applied. Findings showed that job
stress and psychological capital are positively correlated with turnover
intentions. Psychological capital (optimism) moderated relationship in
job stress and turnover intentions in employees. Results also showed that
employees in five star hotels experience more stress while four star
employee are more hopeful and resilient. In case of management, middle
management experience more stress and top management experience
more efficacy, hope, optimism and resilience. Interaction effect show that
in middle management employees in three star hotels have high
intentions to quit while five star have lower turnover intentions and vice
versa for top management. This research has important implications in
hospitality industry for improving stress management strategies that may
help in reducing turnover intentions.
Namra Rehman, Tahira Mubashar. (2017) Job Stress, Psychological Capital and Turnover Intentions in Employees of Hospitality Industry, Journal of Behavioural Sciences, Volume 27, Issue 1.
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