Abstract
This study explores a new method of service delivery in the public sector in Guimaraes, which
is the UNESCO Heritage Centre. The primary reason for this effort is the paradigm shift in the
public service sector, which has resulted in improved services in terms of quality and
performance. The study was to evaluate the level of satisfaction citizens derive from the
services provided to them. Innovative project for Solid waste management system was
investigated in Guimaraes, Portugal. Data collection was done using a convenience sampling
technique. Questionnaires were distributed to collect primary data from citizens of
Guimaraes. Quantitative techniques were used to analyze data. The findings of the study
indicated that citizens of Guimaraes are more satisfied with the new and innovative method of
service delivery as compared to the old conventional method. The study also revealed that
there is a significant positive relationship between Public Service Delivery and Citizen
Satisfaction. Findings may help improve public service delivery projects success rates.
M. Irfanullah Arfeen, Demetrios Sarantis, Ana Filomena Pereira, Burhan Ali Shah. (2020) Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal, Journal of Independent Studies and Research-Management, Social Sciences and Economics, Volume-18, Issue-1.
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