Abstract
The study explores the major HR challenges
faced by an emerging sector like IT Solutions & Services
and by a mature sector like banking. It identifies the
lessons that can be learnt from a mature sector and how
challenges can be avoided by an emerging sector for the
betterment of the industry.
This study is qualitative and has been conducted based on
primary data through structured questionnaires from 10
banks and 50 IT companies.
The findings of the study are that all banks possess a
formal and dedicated HR department and they have
sophisticated processes, procedures and policies that have
evolved over the period of time. Compared to that, very
few IT companies have shown importance of HR, as they
have only few people in their HR department. Majority of
the IT firms do not have a formal and dedicated HR
department and thus, HR people are not playing any
strategic role in the organization.
Afifa Balagam, Shadab Fariduddin. (2008) A Survey of Major HR Challenges in the Mature and Emerging Industries A Comparison between IT and Banking Industries of Pakistan, Journal of Independent Studies and Research-Management, Social Sciences and Economics, Volume-06, Issue-2.
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