Abstract
Organizational Development practitioners hold notion
that application of management practices is difficult in
service sector and perhaps regard hospitals to be the most
challenging case. Complexities of health care and human
involvement hanging between life and death calls for
vigilant human resources to meet the end goal of
maximum patient satisfaction. Training and Development
system has a direct positive effect on the achieving high
patient satisfaction scores.
Research was carried out to study patient satisfaction
level at Liaquat National Hospital (LNH), Karachi. The
study evaluates technical (core medical) and nontechnical (human behavior) dimensions of patient
satisfaction and connects its findings to training and
development opportunities available at LNH in both
respects. The study recommends general management
skills training and development framework for increasing
patient satisfaction scores at LNH.
The research has been conducted through unstructured
questionnaires, discussion sessions with administration
staff and on-site personal observations.
Muhammad Athar Siddiqui , Dr. Mirza Abrar Baig. (2004) Improving Patient Satisfaction through Training and Development Interventions: Case Study of Liaquat National Hospital, Karachi, Pakistan, Journal of Independent Studies and Research-Management, Social Sciences and Economics, Volume-02, Issue-1.
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