Abstract
The purpose of this study was to identify the impact of knowledge management
practices e.g. Knowledge acquisition, knowledge conversion, knowledge application and
knowledge protection on organizational performance. For this purpose survey
methodology questionnaire was used to get response from 256 banking sector
respondents. Data was analyzed by using SPSS. Results have shown that knowledge
management activities i.e. knowledge acquisition, knowledge conversion, knowledge
application and knowledge protection results in provision of quality services to
customers, high customer satisfaction, efficiency in resource utilization, more profits
and overall improved organizational performance. For practitioners implication of the
research is that it will provide a guide to implement knowledge management activities
within the organization for organizational performance improvement.
