Abstract
The banking sector employees are usually exposed to potential job burnout which impacts
their employee performance. This study examined the impact of structural empowerment on organizational
citizenship behavior-organization (henceforth, OCBO) and job performance and further examined the mediating effect of job burnout in the relationships of structural empowerment, OCBO and job performance.
In this study, data from 282 employees was taken from four banks: both public and private sectors. Two
stage sampling technique was carried out to collect data. In the first stage probability cluster sampling
and in the second stage convenience sampling was used. Different data analysis techniques like correlation, regression analysis, were used to test the four hypotheses of the study. Findings show that there
are strong positive relationships of structural empowerment with OCBO and job performance. It has also
proved that job burnout strongly mediates the relationship of structural empowerment and organizational
citizenship-behavior (OCBO) and weakly mediates the relationship between structural empowerment and job
performance. The findings would help the HR executives of the organizations to formulate future development to combat the burnout and ensure effective overall performance of employees through structurally
empowering them.
Hina Jaffery, Hassan Farooq. (2015) The Impact of Structural Empowerment on Organizational Citizenship Behavior-Organization and Job Performance: A Mediating Role of Burnout, Journal of Management Sciences, Volume 2, Issue 2 .
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