Abstract
This study examined the impact of emotional labor on employee wellbeing
in the presence of psychological capital as a moderating variable. The
concept of emotional labor was measured through its components of
surface-level acting and deep-level acting. A survey questionnaire was
used to collect the data from managerial-level employees working in the
service sector of Lahore, Pakistan. The sample size was 395 gathered
through convenience sampling; a non-probability sampling technique.
Further, the data was analyzed by using AMOS. The confirmatory factor
analysis and the regression analysis were applied to test the hypotheses of
the study. The findings of the study revealed that emotional labor has an
inverse relationship with employee wellbeing. Similarly, surface-level
acting and deep-level acting deteriorate the employee wellbeing in an
organizational setting. The moderation analysis of psychological capital
discovered that emotional labor reduces and employee wellbeing enhances
in the presence of this moderator. This study provides useful insights to
understand the impact of emotional labor especially for the employees
working in labor-intensive education and health sectors.
Komal Gull, Aisha Azhar, PhD, Shamaila Gull, PhD. (2022) Impact of Emotional Labor on Employee Wellbeing in the Presence of Psychological Capital, Journal of Behavioural Sciences, volume-32, issue 1.
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