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Few organizational studies have identified a radical approach to assess knowledge
management practices resulting in increased organizational efficiency and
effectiveness. This paper thereby assesses the potential mediating effect of
organizational learning in the relationship of knowledge management and
organizational performance. The study employs non-experimental purposive
sampling technique to collect data from employees in the service sectors in Pakistan.
The study assesses descriptive statistics and correlation analysis on a sample of 213
respondents by employing SPSS (v 20.0) and the structural equation model using
SPSS-AMOS (v 18.0). Our findings support the proposed theoretical framework and
found positive relationship between knowledge management and organizational
learning. The study also found that organizational learning mediates the positive
relationship between knowledge management and organizational performance. The
study employs cross-sectional design for data collection which doesn’t allow for
causality. Therefore, we propose that future studies should examine the proposed
theoretical framework in a more robust manner using time-lag data. Our findings
suggest that organizations should inculcate the knowledge-intensive culture within
their boundaries to achieve sustainable competitive advantage through an
organizational learning approach.
Dr. Anjum Naz , Arslan Ayub, Dr. Masood Ul Hassan . (2019) Assessing the Role of Knowledge Management in Organizational Performance through Organizational Learning, Orient Research Journal of Social Sciences, Volume 4, Issue 1.
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