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Small and medium size hotels/businesses are the backbones of tourism and hospitality
industry throughout the world. In developed and developing economies, it plays a
significant role in job creation and economic development, thus a vital to improve the
economic performance. However, in Pakistan the importance of SME hotels and the
role that these hotels play is always being ignored. The main reason is that SMEs
hotels recruitment practices are not systematic and lack consistency as these are
based on the understanding of owners-managers who have little or no expertise in the
subject. Keeping this gap in mind the researcher therefore tried to explore SME hotels
recruitment techniques. Therefore, the study investigates the nature of recruitment
practices adopt by SMEs hotels in Pakistan. For research methodology, qualitative
research approach was used based on the constructivits’s philosophy. The primary
data was collected through nine (09) semi-structured interviews involving General,
Human Resource and Departmental managers in three (3) medium hotels in
Islamabad. The interview results specified that SME hotels in Pakistan used mostly
informal recruitment practices, and sometimes also used formal recruitment practices
when the need highly skilled workforce.
Dr. Sher Nawaz, Dr. Fahad Sultan, Dr. Syed Haider Khalil. (2018) Explorative Study on Recruitment Techniques within Small and Medium Enterprises: Evidence from Pakistani Tourism Industry, Sir Syed Journal of Education & Social Research (SJESR), Volume-01, Issue-1.
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