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Nowadays organizations operate in an uncertain and complex environment. To achieve certain goals and maintain their position in a competitive world, they are forced to make changes in line with the environment. Knowledge management is one of the processes in which organizations by implementing them are able to keep the knowledge dynamic and fresh throughout the organization. Knowledge has been introduced as the basic and significant criteria in competition and in addition to knowledge, innovation also has been known as significant criteria for survival of knowledge and technology- based companies. Present study aimed to investigate the relationship between knowledge management and innovative behavior of customs employees of Guilan province. This study, considering objective is applied and considering methodology is descriptive survey. Statistical population of present study includes all 243 employees of customs at Guilan province. The sample size using a Cochran formula is estimated as 149 statistical units and sampling technique is stratified random sampling. Data collection tool is questionnaire and in order to determine the validity of the conducted research, collective opinions of scholars are used. For determining reliability, Cronbach's alpha coefficient is used. In descriptive analysis, indicators such as distribution table and frequency percentage, mean, median, mode, and standard deviation.... have been used and in inferential analysis after conducting Kalmogorov-Smiranov Test, in order to accept or reject hypotheses, Pearson's correlation test has been used and for ranking knowledge management aspects, Friedman test has been used as well. Findings suggest that there is a significant positive relationship between knowledge management and its aspects with innovative behavior of customs employees at Guilan Province. Findings of Friedman test also revealed that according to participants, dimensions of knowledge management are significantly different from each other. Also regarding respondents, the highest average in ranking is knowledge application. Knowledge exchange, knowledge organization and knowledge production are next in the ranking.
AHMAD SEIF-ALLAHI GILAN-DEH, MOUSA REZVANI CHAMANZAMIN. (2016) Investigating the Relationship between Knowledge Management and Employees' Innovative Behavior at Custom Organizations of Guilan Province, International Review of Management and Business Research, Volume 5, Issue 1.
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