Abstract
The aim of study is to explore customer perception towards domestic Islamic banks under the scope of Pakistan. Following the scope of study, we have collected a data from 400 individuals but sample of study limited up to data from 390 respondents because we had to eliminate the data of 10 respondents due to missing and the same pattern in data. Multiple regression and factor analysis technique have been adopted to examine the overall customer satisfaction through Corporal efficiency, Compliance with Islamic Law, Convenience, availability of efficient Core-Banking facility, perceived Confidence and Cost-Benefit analysis. Islamic banks in Pakistan have to uninterruptedly monitor the issues related to customer satisfaction to make an attraction for customers in Shari`ah based products..
Muhammad Usman Arshad , Fahad Najeeb Khan, Syed Muhammad Shuja . (2020) CUSTOMERS PERCEPTION TOWARDS DOMESTIC ISLAMIC BANKS EVIDENCE FROM PAKISTAN, Epistemology: Journal of Islamic Studies, Volume 7, Volume 2.
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