Abstract
Health sector in Pakistan is confronted with so many issues, ineffective communication between doctor and patient being one of the
major issues. The main objective of this study is to analyze communication barriers among doctors and patients that come to surface
during communication process in outdoor departments of Southern Punjab tertiary care hospitals. This study is exploratory and
descriptive in nature. The study was conducted at Nishter Hospital Multan and Bahawal Victoria Hospital Bahawalpur during the
month of September-October 2019. Interviews of doctors and patients (Semi-structured-two each, one male and female in both
classifications) were conducted as well as analyzed through (IPA) Interpretative Phenomenological Analysis. The Sampling
technique which was used is snowball sampling to recruit the participants from experience, age and various socio-economic strata
for this study. Current study exposes managerial, cultural, language, education of the patients as well as attitudinal barriers in doctorpatient effective communication from the views and understanding of the research participants. Furthermore, lack of communicationbased trainings of medical authorities impedes the interpersonal and social communication among doctors and patients as well. The
results propose that the excellence in healthcare can be enhanced by introducing interferences in doctor-patient communication and
tertiary care hospitals should arrange effective communication skills training programs in medical practices with an emphasis on
cultural and lingual diversity.
Malik Adnan, Shumaila Abid, Faiza Latif. (2020) Communication Barriers in Pakistan: Interpretative Phenomenological Analysis, Paradigms , Vol 14, Issue 1.
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