Abstract
Institutional diversity is one of the most debated topics of policy and research in higher education. These
debates emphasize an institution’s diversity profile and its capacity to address diverse needs and the
demands of society, which are associated with the development and expansion of higher education.
Quality enhancement cells at higher education institutions are working efficiently toward ensuring and
enhancing quality. Two major mechanisms include self-assessment and institutional performance
evaluations, student demographics, faculty and programme profiles, institutional missions and internal
organization encompass internal institutional diversity. This study aimed at exploring institutional
diversity and developing a viable model for bridging the gap between quality assessment and quality
enhancement. Semi-structured interviews from students, faculty and administrators of public sector
universities in Islamabad revealed the magnitude of diversity. The suggested model recommends
mutuality, inclusivity, multiplicity, reciprocity and flexibility by quality assurance processes to address
internal institutional diversity in order to reach the ultimate target of quality enhancement.
Wajeeha Aurangzeb. (2019) Quality Assurance and Internal Institutional Diversity at Higher Education Level: Bridging the Gap and Moving towards Quality Enhancement, Journal of Research and Reflections in Education, Volume 13, Issue 1.
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