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Being in the age of fourth industrial revolution, where the knowledge-based economy is not a
jargon, but a cluster of systems acknowledged in the developing world and rigorously
implemented in the developed world. It is imperative for the banking sector to develop
knowledge management capabilities for its survival in such a dynamic and competitive
environment where various business challenges are ahead. The present banking system needs
to recognize the promising value maximization capabilities of knowledge management, which
is a grey area and demands extensive studies.
The research objective for the nascent problem area was to explore the benefits, tools,
strategies, and issues of knowledge management from theoretical and empirical perspectives
rigorously. For this purpose, this research reviewed past case studies relevant to the banking
sector. Further, this research also conducted an exploratory case study in one of the banks of
Pakistan. The case study findings reflect that the top management realized the importance of
knowledge management practices in the organization. They are consciously using some tools
to capture, share, and disseminate information in the organization. The knowledge
management practices helped the top management to achieve efficiency and effectiveness in
the organization.
Abdul Zahid Khan, Dr. Tariq Iqbal Khan, Dr. Zubair Sarfraz. (2019) Exploring Strategies, Benefits & Tools of Knowledge Management: (A Case Study in the Meezan Bank), Sir Syed Journal of Education & Social Research (SJESR), Volume-02, Issue-1.
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