Abstract
The objective study to research saw administration nature of Pakistan's energy administration supplier. Essential information is gathered from 130 arbitrarily pick power supply Consumers who went to diverse neighborhood places, always a one-month information gathering period. The model portrays eight segments of administration quality-which have been measured on a 5 point Likert scale beginning from emphatically differ to unequivocally concur. The Defendants were requested that fill in a review conveying 11 things in light of SERVQUAL measurements. There are significant inadequacies Numbered in the administration procurement or WAPDA However. The study utilized number likelihood examining. The extent of this examination is restricted to a solitary unit or power supply benefits which can be advocated by considering the uniqueness of thought to explore the administration nature of force supply benefit as it has been started without precedent for Pakistani connection. The study contributes hypothetically towards fruitful use of SERVQUAL to open division associations working in a creating nation and will look help the Local Authorities in enhancing the administration nature of nation's real power supply organization.
SHIZRA KAMAL, YASIR AQEEL, SHAHZAD KHAN. (2014) Consumer Perception of Quality Service A Case of WAPDA Office Peshawar Pakistan, International Review of Management and Business Research, Volume 3, Issue 1.
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