Abstract
Objective of the research was to explore the relationship flank-by Students satisfaction level with five variables shown in frame-work. Population of this study was whole country (Pakistan). As a sample (7) universities as well as degree awarding institutes were selected by convenient stratified sampling. Field survey was applied. 490 questionnaires were circulated & finally acknowledged (n=446). Response rate was 91%. Likert scale methodology applied in structural questionnaire. Statistical Package for Social Sciences (SPSS) 21st edition analyzed the data. 1st analyzed the Demographic variables statistical portion, (r) correlation, (R2) regression, ANOVA analysis, as well as Coefficient Variance analysis. Level of data reliability can be measured by Cronbachs Alpha (0.941). Hypothesis also retrospective that Students satisfaction level has a strong & positive association flank-by Reliability, Tangibility, Empathy, Assurance and Responsiveness.
Dr. Muhammad Imran Hanif, Muhammad Shahid, Shakeel Ahmed. (2021) Services Quality & Students Satisfaction Level, Jinnah Business Review, Volume 9, Issue 1.
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